1. Right of Withdrawal
Under Italian Legislative Decree 206/2005 (Consumer Code) and EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.
2. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, please notify us of your decision by:
- Email: gemsgoldsrl@gmail.com
3. Return Procedure
Once we receive your withdrawal notice:
- We will email you confirmation and return shipping instructions
- You must send the product back within 14 days of notifying us
- The product must be undamaged, in its original packaging, and complete with all accessories
- Return shipping costs are the customer’s responsibility
4. Refunds
We will refund all payments received within 14 days of receiving the returned product. Refunds will be issued using the same payment method used for the original purchase.
5. Products Excluded from the Right of Withdrawal
Under applicable law, the following products are excluded from the right of withdrawal:
- Sealed products that have been opened and cannot be returned for hygiene reasons
- Personalized or made-to-order products
6. Processing of Personal Data
Personal data provided to manage a return will be processed in accordance with the GDPR (EU Regulation 2016/679) and our Privacy Policy, solely to handle the return and refund request.
Contact Us
For any questions, contact us at: gemsgoldsrl@gmail.com – (+39) 338 7723709
Last updated: 16 October 2025
