We offer insured shipping throughout Italy and the European Union. Here you’ll find delivery times, shipping rates, and everything you need to track and receive your order.
Shipping Destinations & Delivery Times
| Destination | Delivery Time |
|---|---|
| Italy | 2 working days |
| European Union | 6 working days |
Delivery times are calculated from payment confirmation. For orders paid by bank transfer, dispatch begins once the payment has cleared, generally within 48 hours.
Shipping Rates
Shipping rates depend on the destination and order value.
| Destination | Service | Order Value | Cost |
|---|---|---|---|
| Italy | Standard Express | Up to €48.99 | €7.00 |
| Italy | Standard Express | From €49.00 | Free |
| Smaller Islands / Venice Lagoon | Special-area surcharge* | Any order value | +€10.00 |
| European Union | Standard Shipping | Any order value | €20.00 |
* Special areas. The €10.00 surcharge applies only to the Venice Lagoon and smaller islands such as Ischia, Capri, Ponza, Ventotene, and Elba. Standard Italian shipping rates apply to Sicily and Sardinia.
Tracking Your Order
Once your shipment has been registered, you’ll receive an email with a tracking number and a link to follow your parcel.
If you have an account, you can also find tracking details in your order: sign in to your account, open the order, and select “Track Order”.
When Your Parcel Arrives
Check the condition of your parcel in front of the courier. If the packaging is damaged or shows signs of tampering, accept it subject to inspection and clearly state the reason on the delivery document.
For help with your delivery, contact us using the details below. To return an order, read our returns and refunds information or request a return.
Need Help?
We’re here to help with shipping and orders.
Email: info@gioiavera.it
Phone & WhatsApp: +39 338 772 3709
Opening Hours: Mon–Sat, 9:00 am–1:00 pm and 4:00 pm–8:00 pm.
Store: Viale Dante 58, 03043 Cassino (FR).
