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Request a Return

Select the order and items you would like to return. If you checked out as a guest, enter your order number and the email address used for your purchase.

You can attach helpful photos or documents. Before submitting your request, please read our returns and refunds policy.

Please enter your full name.
Optional.
This field is required.
Order
If you have an account, your recent orders appear here. If you ordered as a guest or cannot find your order, enter the order number below.
Select an order or enter your order number manually.
Complete this if you ordered as a guest or the order is missing from your list.
This field is required.
Request type
Please select the request type.
Items to return
Select one or more items from your order.
Select at least one item from your order.
Optional. You do not need to provide a reason for a standard withdrawal.
0/2500
Optional. You can attach up to 5 images or documents, up to 10 MB each. Accepted formats: JPG, PNG, WEBP, PDF.
This field is required.
Please confirm that you have read the Privacy Policy.

How to pay in installments

Choose your payment provider and follow these steps to complete your purchase.

  1. Step 1
    Choose your jewelry
    Add it to your cart and proceed to checkout.
  2. Step 2
    Select Klarna
    Choose Klarna as your payment method.
  3. Step 3
    Choose a payment plan
    If available, select an installment plan and follow the instructions.
  4. Step 4
    Confirm and pay in installments
    Klarna reviews your application. If approved, you will pay in installments under the proposed terms.
  1. Step 1
    Choose your jewelry
    Add it to your cart and proceed to checkout.
  2. Step 2
    Select PayPal
    Choose PayPal as your payment method.
  3. Step 3
    Choose a payment plan
    If available, select an installment plan and follow the instructions.
  4. Step 4
    Confirm and pay in installments
    PayPal reviews your application. If approved, you will pay in installments under the proposed terms.
  1. Step 1
    Choose your jewelry
    Add it to your cart and proceed to checkout.
  2. Step 2
    Select seQura
    Choose seQura as your payment method.
  3. Step 3
    Choose a payment plan
    If available, select an installment plan and follow the instructions.
  4. Step 4
    Confirm and pay in installments
    seQura reviews your application. If approved, you will pay in installments under the proposed terms.

Important information

The available number of installments (for example, 3, 6 or 12) and approval are determined by the selected provider based on your purchase amount and eligibility. Installment plans are subject to approval. Availability, payment terms and any fees or interest depend on the provider's assessment of each purchase. Gioia Vera cannot guarantee approval. Always review the applicable terms before confirming.