Gioia Vera
Viale Dante 58, Cassino (FR)
Last updated: 16 October 2025
1. General Information
These Terms and Conditions govern the purchase of gold and silver jewelry, watches, and related products through the website gioiavera.it (hereinafter the “Website”), operated by Gioia Vera, based at Viale Dante 58, Cassino (FR), Italy.
Using the Website and placing orders constitutes full acceptance of these Terms and Conditions, which are deemed to have been read, understood, and accepted.
2. Seller Identification
Business name: Gioia Vera
Address: Viale Dante 58, Cassino (FR), Italy
Email: gemsgoldsrl@gmail.com
VAT number: IT02474080609
3. Formation of the Contract
The sales contract is concluded when the customer receives an order confirmation by email from Gioia Vera. This confirmation includes a summary of the products ordered, the total price, and shipping information.
Submitting an order constitutes a binding offer to purchase by the customer. Gioia Vera reserves the right to cancel orders in the event of:
- Products being unavailable
- Obvious pricing errors
- Technical system problems
- Failure to pay
4. Products and Prices
4.1 Product Descriptions
Gioia Vera sells:
- Gold and silver jewelry from selected brands
- Renewed jewelry
- New and pre-owned watches
Product images are illustrative and may differ slightly from the actual products.
4.2 Prices
All prices are expressed in euros (€) and include VAT. The prices shown on the Website at the time of ordering apply, except in cases of obvious errors.
Shipping costs are shown separately before the order is confirmed.
4.3 Discount Codes
The 10% discount code for a first purchase cannot be combined with other ongoing promotions and does not apply to products that are already discounted.
5. Payment Methods
The Website accepts the following payment methods:
- Credit/debit cards (Visa, Mastercard, American Express)
- PayPal
- Klarna
- Bank transfer
Payment must be made before the goods are shipped. For bank transfers, an order will be processed only after the funds have been received.
6. Shipping and Delivery
6.1 Delivery Destinations
Orders are shipped from Italy to destinations in Italy and the European Union.
6.2 Delivery Times
Estimated delivery times are 2 working days from order confirmation for Italy and 6 working days for the European Union. Times may vary depending on product availability and the destination.
6.3 Shipping Methods
Orders are shipped by specialized carriers with tracking. Customers receive a tracking number by email to monitor delivery.
6.4 Responsibility
The goods remain at the seller’s risk until delivery. Customers must check that the parcel is intact upon delivery and report any damage to the carrier.
7. Right of Withdrawal (14 Days)
Under Italian Legislative Decree No. 206/2005 (Consumer Code), as amended, customers have the right to withdraw from the contract within 14 days of receiving the goods, without penalty and without giving a reason.
7.1 How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, customers must send Gioia Vera a clear statement via:
- Email to: gemsgoldsrl@gmail.com
- Registered mail to: Viale Dante 58, Cassino (FR)
Customers may use the standard withdrawal form or any explicit statement of their decision to withdraw.
7.2 Returning Products
Customers must return products within 14 days of communicating their withdrawal to:
Gioia Vera
Viale Dante 58
03043 Cassino (FR)
Products must be:
- Undamaged and unused
- In their original packaging
- Complete with all accessories, certificates, and documentation
Return shipping costs are borne by the customer.
7.3 Refunds
The amount paid (excluding the original shipping costs) will be refunded within 14 days of receipt of the returned goods or proof of their dispatch, using the same payment method as the original purchase.
7.4 Exclusions
The right of withdrawal does not apply to:
- Personalized or custom-made products
- Sealed packaged products that have been opened after delivery
8. Statutory Guarantee of Conformity
All products are covered by the two-year statutory guarantee of conformity under Articles 128 et seq. of the Italian Consumer Code.
Customers may request:
- Repair or replacement of the defective product (free of charge)
- A price reduction or termination of the contract (if repair or replacement is impossible or excessively burdensome)
To claim under the guarantee, customers must keep their receipt or invoice and contact customer service within two months of discovering the defect.
9. Commercial Warranty
Gioia Vera offers an additional two-year commercial warranty on all products, separate from the statutory guarantee. This warranty covers manufacturing and material defects, excluding:
- Normal wear and tear
- Damage caused by improper use or negligence
- Repairs carried out by unauthorized third parties
10. Processing of Personal Data (GDPR)
10.1 Data Controller
Gioia Vera, based at Viale Dante 58, Cassino (FR), is the data controller for personal data collected through the Website.
10.2 Purposes of Processing
Personal data is processed for the following purposes:
- Performance of the contract: processing and shipping orders, managing payments, customer support
- Legal obligations: tax and accounting requirements
- Direct marketing: sending newsletters and promotional communications with explicit consent
- Profiling: providing personalized offers with explicit consent
10.3 Legal Basis
Processing is based on:
- Performance of a contract (Article 6(1)(b) GDPR)
- Legal obligation (Article 6(1)(c) GDPR)
- Consent of the data subject (Article 6(1)(a) GDPR) for marketing and profiling
10.4 Data Collected
- Identification data (first name, last name, date of birth)
- Contact details (email, phone, address)
- Payment data (handled through secure payment gateways)
- Browsing data (technical cookies and, subject to consent, profiling cookies)
10.5 Data Retention
Personal data is retained for as long as necessary for the purposes for which it was collected:
- Contractual data: 10 years (tax obligations)
- Marketing data: until consent is withdrawn or the account is deleted
10.6 Rights of the Data Subject
Under the GDPR (Articles 15–22), data subjects have the right to:
- Access their personal data
- Rectify inaccurate data
- Erase data (the “right to be forgotten”)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the Italian Data Protection Authority
To exercise these rights: info@gioiavera.it
10.7 Disclosure to Third Parties
Data may be disclosed to:
- Carriers and shipping providers for order fulfillment
- Banks and payment service providers
- Tax and legal advisers
- Email marketing platforms (subject to consent)
10.8 Transfers Outside the EU
Any transfers of data outside the EU are carried out with the safeguards required by the GDPR (standard contractual clauses, adequacy decisions).
10.9 Cookies
The Website uses technical cookies (necessary for its operation) and, subject to consent, profiling and analytics cookies. For more information, please refer to the Cookie Policy.
11. Intellectual Property
All Website content (text, images, logos, graphics) is owned by Gioia Vera or its respective rights holders and is protected by intellectual property laws. Unauthorized reproduction, distribution, or use is prohibited.
12. Liability
Gioia Vera undertakes to provide quality products that match their descriptions. However, it cannot be held liable for:
- Service disruptions caused by force majeure
- Delays attributable to carriers
- Improper use of products by customers
- Indirect or consequential damages
13. Communications
All communications between Gioia Vera and customers take place via:
- Telephone
- Standard or registered mail
Customers undertake to provide valid and up-to-date contact details.
14. Dispute Resolution
14.1 Governing Law
These Terms and Conditions are governed by Italian law.
14.2 Jurisdiction
For disputes involving consumers, the competent court is that of the consumer’s place of residence or domicile.
14.3 Alternative Dispute Resolution
The former EU Online Dispute Resolution (ODR) platform closed on 20 July 2025. Information about alternative dispute resolution bodies is available on the European Commission Consumer Redress website.
15. Amendments to the Terms and Conditions
Gioia Vera reserves the right to amend these Terms and Conditions at any time. Changes will be published on the Website with the date of the update and will take effect on the date of publication.
16. Contact Details
For any information or inquiries:
Gioia Vera
Viale Dante 58, Cassino (FR)
Email: gemsgoldsrl@gmail.com
Phone: (+39) 338 7723709
VAT No.: IT02474080609
